Business Degree Certification Practice Test

When employees use email and word processors, they are utilizing which type of systems?

1. Transaction processing systems

2. Process control systems

3. Office automation systems

4. Decision support systems

The correct answer is: Office automation systems

The correct answer identifies email and word processors as components of office automation systems. Office automation systems are designed to facilitate and streamline various office tasks through the use of technology. These systems include tools for data management, communication, and productivity, enabling employees to perform everyday activities more efficiently. Email applications allow for instantaneous communication, which enhances collaboration and information sharing among employees. Similarly, word processors provide essential functionality for document creation, editing, and formatting, making it easier for employees to produce reports, memos, and other written materials effectively. Together, these tools form a suite of applications that simplify routine processes within the office environment. In contrast, other types of systems serve different functions. Transaction processing systems typically handle large volumes of data and transactions, which is not relevant to the basic tasks performed through email and word processors. Process control systems are primarily concerned with managing and controlling manufacturing processes, whereas decision support systems focus on data analysis to assist in making informed business decisions, which goes beyond the day-to-day operations facilitated by office automation systems.